GENERAL
The acceptance of this catalogue includes the acceptance of the following terms and conditions. In the event of
your official order forms containing special printed conditions, it is understood that such conditions are only
binding in so far as they are not at variance with the terms and conditions contained herein. No variation to
these terms and conditions of sale is permitted unless such variation has been authorised in writing by
TRAFALGAR TOOLS.
DRAWINGS AND SPECIFICATION
All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise
stated. Therefore, we accept no liability for damage or injury arising from any error or omission in the
data provided.
PERFORMANCE
Any performance details given by us are based upon our experience and are as we expect to obtain on test.
We accept no liability for any failure to achieve stated performance figures unless the data has been
confirmed in writing by TRAFALGAR TOOLS. You assume responsibility for the capacity and performance
of the goods being sufficient and suitable for your purpose.
DESPATCH & DELIVERY
Any times quoted for despatch are from the receipt by us of an order to proceed. Elapsed times of despatch are
submitted without liability for delay however occasioned, but every effort will be made to achieve them. We will
always endeavour to deliver goods within 3 working days, but we cannot guarantee this, and we shall not be held
responsible for loss, consequential or otherwise for late delivery, howsoever caused. Delivery times are given
and intended as an estimate only.
TELEPHONE
For your protection and for our training purposes please note that your call may be monitored and recorded.
DAMAGE / LOSS IN TRANSIT / NON DELIVERY / LATE DELIVERY
It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non–delivery, loss in
transit or late delivery must be made in writing within 4 days of the delivery date.
When signing for your consignment, it is your responsibility to check that the number of parcels being delivered
corresponds with the number of parcels stated on the consignment note. If not, the note should be amended
accordingly before signature.
If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt
on the consignment note.
If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note
accordingly.
GUARANTEE
Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a
consequence of design, materials or workmanship, then we will make good by repair or replacement any such defect
providing the defective goods are returned to us. Arrangements must be agreed with us before any goods are
returned. Goods will not be accepted for return at our invoicing address, separate arrangements will be made.
All goods must be adequately packaged. Carriage will be organised by us at our cost.
We shall not be liable in any way for consequential loss or injury resulting from:
- Defects in the goods supplied
- Differences in performance to specification
- Failure on the part of our employees and sub – contractors
COMPLAINTS
You are specifically required to examine the goods and any query relating to the delivery
must be notified within 4 days of receipt. We shall have the option of replacing the goods
in respect of which we accept a complaint and thereby terminate our liability. We cannot be
held responsible for charges incurred by you in attempting to rectify or modify goods
without our written agreement.
Any pricing or carriage queries must be reported within 4 days of the date of invoice. No
credits will be raised outside of this time period.
RETURNS AND HANDLING CHARGES
Requests by you to return catalogue goods to us will be accepted subject to a handling
charge if all the following criteria are met:
- The goods are unused and are sourced from the TRAFALGAR TOOLS catalogue.
- The goods are in good order.
- The goods were invoiced within 10 days of the date of return
- Carriage is organised by us
- The return includes a completed goods return note
Handling charges will be levied as follows:
Goods invoiced within 10 days of the date of return will be subject to either a 20%
handling charge or £25, whichever is the greater.
All goods must be adequately packed, and arrangements for return agreed with TRAFALGAR TOOLS.
For the avoidance of doubt, returned goods will only be accepted if the above requirements are
met. TRAFALGAR TOOLS cannot accept responsibility for returns forwarded by customers using their
own carriers. Under no circumstances should goods be returned to our invoicing address.
TRAFALGAR TOOLS are unable to accept any return of goods sourced on a customer’s behalf which are
not listed within the TRAFALGAR TOOLS catalogue. Such orders for non–catalogue goods are
non–cancellable and non–returnable and as such are accepted entirely at the customers own risk.
ORDER CANCELLATION
If you wish to cancel an item on back order, you must ask for a cancellation order from
the sales department. Credits will not be processed without reference to a specific
cancellation number. For the avoidance of doubt, items not listed in the catalogue are
non–cancellable and non–returnable.
Requests to cancel an order for a catalogue item can only be accommodated within one
hour of the original order being received. Thereafter, the order will not be
cancellable and any requirement to return the goods will be subject to the returns
and handling charges policy above.
Once an order for direct shipment from a supplier is in progress, we are unable to either
amend or cancel that order.
LEGAL CONSTRUCTION
The contract shall in all respects be construed and operated as an English contract and
in conformity with English law.
PRICES
All price lists, quotations and estimates are subject to alteration without notice, and
goods will be invoiced at prices ruling on the date of despatch regardless of any price
quoted on any purchase order submitted. Carriage and packing will be charged in accordance
with the specification of service shown in this catalogue. Prices and charges are listed
exclusive of Value Added Tax, which will be added in line with prevailing legislation.
SPECIAL CONTRACT PRICES
When special contract prices are agreed, we reserve the right to add 5% per month to the
invoice price of any batch which is held on your instructions, or if payment is not made
within the agreed period shown on the quotation.
GOODS SUPPLIED
All goods supplied by us to you remain the property of TRAFALGAR TOOLS until those goods
have been paid for in full.
As a result of our continued commitment to provide goods of the highest quality at the
most competitive prices, it may be necessary on occasions to supply goods that will
differ from those depicted in this catalogue.
DEFAULT
In the case of default, you agree to allow us or our agent to enter your premises where
the goods are kept and remove same. You will be responsible to us for all costs incurred
in reclaiming the goods.
PAYMENT TERMS
Payment terms are strictly 30 days Nett. If any sum is not paid on the due date for
payment, all sums then outstanding from you will immediately become due and payable
notwithstanding that such sums would not otherwise be due until a later date.
To comply with the 2003 Money Laundering Regulations, we are unable to accept cash
payments of the equivalent of €15,000 for any single transaction.
TRAFALGAR TOOLS owns full copyright in respect of this catalogue, and it’s whole or
partial reproduction without TRAFALGAR TOOLS prior written consent is strictly
prohibited.
June 2006
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